- Leadership Development
We have partnered with other businesses and corporations to cultivate and provide the most successful sales and leadership training, and this is our most popular training solution. The critical nature of a strong sales team becomes clear when you take a look at the impact on employee engagement and boosted positive company culture. With companies struggling with staff shortages because of an increase in the retirement percentage in recent years, now is as good a time as ever to implement effective leadership strategies. Our sales training courses provide a vast scope of development opportunities for both present and future leaders. This may include critical thinking and decision making, skills in presenting, and emotional development. Our sales training courses are used predominately by recurring customers, which helps create future success and organizations that they serve.
- Harassment Training
As you may know, there has been an upwards trend in the amount of harassment cases in the professional industry lately. This has caused our company to experience an influx of requests for harassment prevention training. By itself, this may be seen as a good or bad trend. Companies are doing one of two things. They are either taking the proper actions to mitigate the number of harassment cases, or they are just letting these cases pile up and spiral out of control, hoping that they will just go away if they don’t acknowledge them. In the worldwide marketplace that we enjoy in this modern era, behavior like this can have negative repercussions on not only the team, but also the company as a whole. Organizations must uphold the habit of being inclusive and respectful in order to attract customers. They must seek out creative ways to ensure that everyone’s voices are heard.
There are a lot of various tools that rate the behavior and styles of different people, and then give a network for people to understand different ways in which the company looks at the industry, and the world around them. The DiSC framework can be quickly taught and administered to any sales team, and is adequate enough to provide a variety of individual learning techniques.
- Professional Email Writing
Business professionals estimate that nearly all forms of human communication come from non-verbal cues. This also includes non-verbal cues such as body language and eye contact. In professional writing circumstances, you rely on only the words that the other person sees on the page or screen in order to convey your emotions. From basic documents to customer email correspondence, the emails you send have a grand impact on how the public sees your organization. Constructing classes and seminars focused on making your staff more professional writers can make all the difference in attracting fresh clientele. In addition to this, participants can learn tricks to improve their personal writing as well.
- Emotional Intelligence
Most team leaders and business owners can recall a tale about team members that were intelligent, capable, and able to meet the demands of their job. However, they also did major damage to the rest of their team and fellow colleagues. This was due to the fact that their social skills and leadership skills were beyond lackluster. Basic knowledge and book smarts are seldom enough to thrive in a social career such as sales, where much of the revenue is based on the ability for the sales person to connect emotionally with the consumer. Cultivating the correct tools for emotional intelligence can have a notable outcome on the individual, as well as how they perform on your team.
- Cultural Diversity
Welcoming diversity in to the workspace is one thing. Cultural competency is something different. Building cultural competence also requires examining their own worldview, and biases will no longer be formed as a result of teaching differing views. With this, there must also be a willingness to accept these differing points of view. In addition to this, it is also required that one examines their own roles in society, and values the input that others have had on creating the society and culture in which the business functions. Successful sales associates will use their ability to communicate with, understand, and act on the differing views of their colleagues, as well as allow them to be successful in a myriad of situations.
- Emotional Fatigue
People that work in stressful, customer-service oriented positions often work with demanding interactions on the daily. Having to work with these situations can be exhausting. Part of these interactions may include negotiations, giving difficult pitches, delivering bad news, and other tasks that require a lot of emotions on the part of the sales person. When the demands outweigh the emotional availability of the sales agent, things can get a little difficult.
- Customer Service
Lackluster customer service can be impactful to a business in more ways than one. This can include a loss of customers, decreased revenue, and decline of the business as a whole. Since creating a positive customer service experience is at the forefront of most company ambitions, it is important that companies can work towards becoming a powerful force in their market as well as make the most revenue. Good customer service needs to be implemented by addressing the issues that plague customer service currently, and focusing any sales training on clearing up these issues. Having these skills can allow for the elimination of rude and unprofessional behavior.
- Engagement with the Consumer
Businesses that operate with lower levels of engagement report that they suffer from greater rogue employees and employment issues. Engagement is improved by meaningful work, successful management, and trusted business leaders. With organizations still fighting low engagement levels, they must see that they have to provide optimal conditions for better productivity, satisfaction, and securing revenue.
- Efficient Work Flow
In the fast-paced world that we live in today, it is critical for workers to be as efficient as possible in order to make the most out of the limited hours they have in the day. If there is an unplanned interruption in work flow, them the customer service or sales agent must know how to tackle them quickly so they can get back to work. Keeping on top of daily tasks, managing appointments, and ensuring a natural flow of work can relieve the office of distractions that can set everyone behind.